In short, Craig said that someone cleaning the phone had triggered the Face ID one too many times prior to the demo. It’s the same way today with Touch ID if someone random were to pick up your phone and try sticking their own thumb on your sensor a few times. I wouldn’t hesitate to use Face ID in the future knowing what I do now. I doubt the demo snafu will hurt Apple’s sales any either. Most people don’t ever watch the Apple keynotes. And the people most likely to watch the keynote are also the most likely to hear the rest of the story later.
You can catch the latest podcast episode of The Talk Show on the iTunes Podcast store if you want the full story directly from Craig.
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